404 and cert errors on Omatic Cloud and other Web resources - 54708

Incident Report for Omatic Cloud

Resolved

The Omatic team resolved the issue.

For more detail, please contact Omatic Support through normal methods.
Posted Jul 10, 2025 - 16:21 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 10, 2025 - 15:13 EDT

Identified

Omatic engineers have identified an issue with automated certificate renewal affecting the Omatic Cloud platform resulting in delays loading the Web UI, issues with certain connectors, and other unexplained timeouts in OIC and OC.

The team is applying a workaround to resolve the impact of the issue.

To reduce the Impact, affected users might wait until the issue is resolved to attempt to use the UI.

Updates are expected twice daily or on a change of status.

For more detail, you can subscribe to updates or contact Omatic Support through normal methods.
Posted Jul 10, 2025 - 14:24 EDT

Investigating

Omatic identified an issue affecting Omatic Cloud, OIC, Financial products resulting in 404 responses and certificate errors showing in Web UI usage.

Omatic engineers are working to investigate the issue.

Affected users might wait until the issue is resolved.

Another update will follow when the status changes.

For more detail, you can subscribe to updates or contact Omatic Support through normal methods.
Posted Jul 10, 2025 - 13:48 EDT
This incident affected: Omatic Cloud (Omatic Cloud US, Omatic Cloud UK, Omatic Cloud AUS, Omatic Cloud CA).