At approximately 10:23 AM Eastern US Time on Wednesday, March 29, 2023
The Omatic team resolved the issue with Record Matching, Transformation, and Routing affecting the OIC and OC environments resulting in missing transformations, inability to move records.
For more detail, please contact Omatic Support through normal methods.
Posted Mar 29, 2023 - 14:09 EDT
Monitoring
At approximately 10:23 AM Eastern US Time on Wednesday, March 29, 2023
The Omatic team established a resolution to the issue with Record Matching, Transformation, and Routing affecting the OIC and OC environments resulting in missing transformations, inability to move records.
Engineers continue to monitor progress and normal functioning of the system.
While the system is functioning normally at this time, some users may be unable to view Transformations temporarily on certain formulas.
For specific formulas that do not appear correctly, users are encouraged to create tickets with support so that engineers can confirm the state of individual processing jobs.
Updates are expected twice daily or on a change of status.
For more detail, you can subscribe to updates or contact Omatic Support through normal methods.
Posted Mar 29, 2023 - 10:57 EDT
Investigating
Omatic engineers have identified an issue with Record Matching and Routing affecting the OIC and OC platforms resulting in inability to process records and save changes.
The team is seeking a workaround or resolution to the issue.
Updates are expected twice daily or on a change of status.
For more detail, you can subscribe to updates or contact Omatic Support through normal methods.
Posted Mar 29, 2023 - 10:26 EDT
Update
We are continuing to work on a fix for this issue.
Posted Mar 29, 2023 - 10:25 EDT
Identified
Omatic engineers have identified an issue with Record Matching and Routing affecting the OIC and OC platforms resulting in inability to process records and save changes.
The team is seeking a workaround or resolution to the issue.
Updates are expected twice daily or on a change of status.
For more detail, you can subscribe to updates or contact Omatic Support through normal methods.